 |
|
|
Q. Do your items carry a satisfaction guarantee?
Q. Are all your items for sale in stock?
Q. How long will it take for my item to arrive once it is paid for?
Q. What forms of payments do you accept?
Q. What is your privacy policy?
Q. Do you offer a warranty on the instruments you sell?
Q. How are you able to offer such low prices?
Q. Are your instruments approved by teachers and instructors?
Q. Does everything in the picture come with the instrument?
Q. Do your items carry a satisfaction guarantee?
A. All items carry an in home approval money back guarantee. You will find details and conditions particular to that instrument in each listing. If you are unhappy with your purchase please notify us within the specified time limit and we will email you with instructions on how to return your item. Refund does not include shipping costs. Return shipping and insurance is the responsibility of the buyer. To return your item please email us at musicstore@musician.org
top^
Q. Are all your items for sale in stock?
A. All items offered for sale are in stock at the time they are posted. Due to warehouse inventory constraints and on going sales on rare occasions an item may be back ordered. If that should happen we'll let you know immediately and offer you a substitute, a discount on your item when it is available, or a cancellation of your order, whichever you choose.
top^
Q. How long will it take for my item to arrive once it is paid for?
A. We ship within three days of a cleared payment for your order and your item will take from 3 to 10 days to arrive depending on where you are located. If you have questions regarding the arrival of your item please email us at musicstore@musician.org
top^
Q. What forms of payments do you accept?
A. Credit card (through Google Wallet), Paypal, US Postal Money Orders and cashiers checks are accepted as payment. Using Google Wallet is simple, safe and secure and does not require "opening an account" You use your existing credit information and register with Google. We simply verify the order to Google who then charges your credit card. None of your financial information is transmitted to us but remains safe with Google. You can then use Google Wallet/Checkout at thousands of retailers on the internet without disclosing credit card details to any of them. You can see more information on Google Wallet/Checkout at https://checkout.google.com/buyerSignup?gsessionid=2skXztKbx1ns4GvSmKwL7w&hsk=1&dsh=-3141554102183835167
Or simply type in Google Checkout into your browser's search box.
top^
Q. What is your privacy policy?
A. We never reveal your information to any other person, business or entity for any reason whatsoever, ever, PERIOD. In the past we have been a victim of spam and unwanted offers and solicitations. We know what kind of a nightmare that can become. We wouldn't wish it on anyone so you, our customers have nothing to worry about. Your information is safe at Roe and Eds
top^
Q. Do you offer a warranty on the instruments you sell?
A. All instruments come with a warranty against defects in materials and workmanship. They are also covered by our in home approval policy. Check the details in the description for the particular instrument you're interested in.
top^
Q. How are you able to offer such low prices?
A. We have arranged to purchase large quantities from manufactures and this allows us to offer our products at great savings to our customers.
top^
Q. Are your instruments approved by teachers and instructors?
A. Yes. Many of our instruments have been approved by musicians, music teachers and instructors worldwide.
top^
Q. Does everything in the picture come with the instrument?
A. Yes! Unless otherwise specified, everything that you see in the item page will be included.
top^
|
|
|
|
